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Returns

Returns Policy

We take great pride in our reputation for quality, and we will provide you with a credit note or exchange for full priced items only where:

  • The goods are in saleable condition, in their original packaging with all tags still intact;
  • The goods have not been worn, damaged or washed;
  • The goods are returned within seven working days of purchase date; and
  • The original invoice as proof of purchase is provided

Alternatively we will provide you with a credit note or refund at our discretion for items that:

  • Are faulty (unless caused by you);
  • Have been wrongly described;
  • Are different to the goods that you ordered.

Kiitos living by design must be notified within 3 working days of receipt of order to be eligible for a return. Returns after this period will not be accepted. If a return is approved, a credit note will be emailed for use on the online store. We do not credit any shipping charges.

Please note sale items are final and cannot be returned for a credit note or exchange unless deemed faulty. If faulty, sale items can only be exchanged however where there is no replacement, we will issue a credit note.

Exchange Policy

Items can only be exchanged for a different size or colour in the same style. All exchanges are subject to availability.

Please note all sale items are final sale and cannot be returned for a refund or exchange unless deemed faulty.

Exchanges will only be accepted if;

  • The goods are in saleable condition, in their original packaging with all tags still intact;
  • The goods have not been worn, damaged or washed;
  • The goods are returned within seven working days of purchase date; and
  • The original invoice as proof of purchase is provided.

Return Shipping

Return shipping must be prepaid and traceable method to ensure safe and documented delivery.

Kiitos living by design takes no responsibility for missing incoming deliveries. Return shipping charges are not refundable. Kiitos living by design will reimburse any reasonable document shipping charges for return of goods that have been deemed faulty.

How To Return/Exchange Your Online Order

Please email gifts@kiitos.com.au to request a returns authorisation number (RA#) and a returns/exchange form. Returns will not be accepted without appropriate paperwork and a RA#. Please fill out the returns/exchange form and send to the address as noted in the returns/exchange form.

Please note these are Kiitos living by design online store terms & conditions only, and differ to our in-store terms & conditions.